Poor service from Telkom

I app**** for a contract online and the same day I got a call from a consultant to follow up on my application. I got debited and the phone was delivered on the 2nd of March. Today is the 6th of March and the simcard is yet to be activated. Call centre consultants said it will take roughly 24 hours and nothing fruitful came out of that 24 hours. I have been calling them everyday since Sunday, same response all the time. My issues has apparently been escalated but I am really not hopeful at all.