Poor Service from Telkom

On 17 January 2018 I phoned 10210 to report my ADSL line that is not working. I received an sms stating that they have my problem in hand and is working towards resolving it. On the 20th they said they will escalate the fault and I received the same sms. On the 23rd they said the 5 day response time has lapsed and they will investigate what the cause of the problem is and that they have again escalated the fault. They also said that a technician was assigned to the fault. On the 26th they said they have the problemin hand and is working toward resolving it and the fault was escalated again. On the 29th they said they are still aware of the fault and understand my frustration and will endeavour to have the fault resolved. Today is the 31st of January 2018 and the fault is still not resolved. I find it unacceptable that I have to wait more than 2 weeks for Telkom to send a technician to resolve the problem.