Poor service from Telkom

<p>I have been experiencing a slow connection speed for the last month now, I logged a call on 06 Dec 2016 and left my cellphone number and asked to be phoned when the technitian will be going out so that I could be at home. The person I spoke to today said that a technitian went to my place but now one was home??????? I pay R500 per month to telkom for a 4mbps line, I am receiving a 2bps speed connection. Does this mean its half price???? line no ********** </p>