Poor service from Telkom

On 10/9/2017 I logged a call as I had been unable to send any international SMSes since 7/9/2017. I was told a call was logged case no. ********** 4. By this morning (11/9/2017) when I had heard nothing I followed up and was told it will take 72 hours. Seriously? Why this long for something that appears relatively straightforward.

I cant wait for my contract to be up to change service providers. This incident aside, there is never any signal in my office in Illovo. My colleagues who are also on Telkom have the same problems - unacceptable.