Poor service from Telkom

<p>Good Day,</p> <p> </p> <p>I have taken out two contract phones with Telkom on 4th August 2016 at Tygervalley in Cape Town. The contracts were for my son and daughter in-law. Unfortunately, in October both phones were ******.</p> <p>I have contacted Telkom on numerous occasions, and gone into their Walmer Park branch in Port Elizabeth to receive assistance regarding the sim swops of the two contract numbers.</p> <p> </p> <p>I was told that these numbers do not belong to me, instead they belong to a gentleman in Cape Town. I then suggested that Telkom contacts the gentleman, so that he could confirm that the two numbers do not belong to him. They refused.</p> <p> </p> <p>I went into the Walmer Park branch on the 14th November to show the manageress on duty that my daughter in-law had sent me sms’s and called me from the one contract numbernumber. She said that she would assist me.</p> <p> </p> <p>She called me back yesterday (16th November 2016) and told me that she could not help me.</p> <p> </p> <p>I am frustrated with the lack of service from Telkom. They have made a big admin error and are refusing to assist a loyal customer. I am still paying for these contracts, and Telkom is refusing to assist me. I am appealing to Hello Peter to kindly assist me in having this matter resolved.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Lynne Barnes</p>