POOR SERVICE FROM TELKOM

I have received the poorest service from the *********** and useless staff from Telkom! I am now cancelling my 24-month contract for Smart Broadband Wireless Package. On 14 August the copper cables were ****** in my area and when I called Telkom to report that, I was told that the copper cables are not being replaced and I had to cancel my ADSL Line. When my husband was shopping around for an LTE Package, a Telkom Agent sold him this package for R599 per month. The agent contacted me because the ADSL Line was on my name and said I can migrate to this package and it was implemented in May 2019 to replace ADSL Lines. I thought it to be a fantastic deal and took it on. I was told it will be delivered within 5 to 7 business days. When I called to check an agent said delivery is between 10 to 15 days. A few days later I spoke to a different agent and was told that Telkom will deliver once they have stock and the courier company will contact me. I received an sms on 20 September 2019 from CourierIT stating my parcel will be delivered between 8;00 a.m. to 17:00 p.m. that day. After 13h30 I received a call from the driver to say he is waiting at my gate. So I responded by saying that my delivery address was meant to be my work address. To cut a long story story short, the driver shouted at me and cut the call. I had to call twice and he continued to shout and kept callis. I contacted Telkom and they said my delivery adress on system was indeed my work address. I received my device on Monday(23/09/2019). I put sim into the LTE Router and connected it to the power supply. I waited 48 hors and the blue light on the router did not come on. Logically I figure out that the Driver had not given Telkom my ID and proof of residence and then the sim was not activated. I phoned the sales department on the 25 September 2019, and I was told to contact the Technical Department. I have spoke to several agents in the Technical Department and spending between twenty minutes to half an hour at least four to five times a day. This carried on till Saturday and the last agent said he will cancel the order and escalate the matter to the IT Department. This morning I called and was told by an agent to phone the Technical Department. What the hell these people smoking that they keep on brushing me off and giving me the wrong info. I demanded to speak to a manager and was told one was not available and she will get the Manager to call me back. I now want Telkom to come and fetch their useless device since theyy cannot activate the sim card. Did not realise that activating a sim card could become so complicated!!! I also upgraded my cell package at the end of August 2019. I phoned the cellphone department to activate the sim card and taht has not happened either!!! An agent gave me sim settings and my phone was already set. Both thes packages amount to a whopping R968 per month f or 24 months! I would not recommend Telkom to any customers because their staff is usless and there is no service. I am traumatised bytheir behaviour!!!!