Poor service from Telkom

<p style="color: #555555;">I have taken a ADSL contract with Telkom 26/09/16, I was told to pick up router at Telkom branch in Gateway on 03/10/16 , On 05/10/16 I logged a fault as the ADSL line was not working, On 06/10/16 I called 10210 and spoke to a call centre agent she said she will be sending out a technician to me. On 08/10/16 a technician has contacted me asking me if I'm home he wants to come through, he called me again after an hour now saying that he went to the exchange and checked that my line hasn't been changed to an ADSL line. I called 10210 again and asked the agent to check if my line has been changed to an ADSL line and he said yes it's changed to an ADSL line. At this moment I don't know what to believe, 9/10/16 I've received a call from a lady asking me if my line had been sorted , she then told me they are sending a technician out to me but nothing has changed.</p> <p style="color: #555555;">On Tuesday 11/10/16 I've received a sms stating that I am owing an amount of R665.35, Telkom wants me to pay that amount for the ADSL even though it is not connected.</p>