Poor service from Telkom

<p>Faulty Telkom line at a pensioners home whos primary communication is via the Telkom line has not been responded to for almost a week. </p> <p>Fault was reported on the 16/09 related to telephone number 011***x. Reference number 117CRZ210916. Received a response that it was handed over to the technical team. Called again on the 23/09 and on the 26/09. Received an escalation number 898370. Problem still not resolved.<br /> </p> <p>Could someone please attend to the issue at hand.</p> <p> </p> <p>Thanks</p> <p> </p>