Poor Service from Telkom

<p>I am a very dissapointed business owner in Pretoria due to the lack of service from Telkom. On the 28 April we app**** for an ADSL Line ***. When i went to the store to make a follow up i was told to pay adeposit which i paid. I then made follow ups until a date of the 11th was set for the technician to come into our premises. The technician could not help us as he said there is a problem with the "Port"and that the office would need to resolve the matter.<br />On the same day i made calls to Telkom, i was sent from one department to the other as each department told me a different status of my line. These are the conversations i had with them and the times:<br />Telkom: Agent: Ndileka, 11/05/2016, 14:00, Jessica(Manager to call me which she never called till to date)<br />Telkom Sales dept: Agent: Malusi, 11/05/2016, 17:00- Feedback says the account is active, only fault with interchange. Technical department is responsible.<br />Telkom technical: Agent: Genious- 11/05/2016, 17: 15, Line suspended. <br />Telkom Billing: Agent: Karen- 11/05/2016, 17:25, status needs to be open and normal, account is active as new<br />Telkom Manager Sydwell: 11/05/2016, 17:30, Line suspended, he will make follow ups with other departments and give me feedback. I am still waiting for that feedback.<br />Madikhudi- 11/05/2016, 17:56- This is the agent who REFUSED to transfer my call to Sydwell the supervisor until i give him my landline number. So telkom refuses to help me????<br />I again went into the store at Centurion and spoke to Aron who tried to call different departments with no success. I am still not connected and my business is on a stand still, i ma loosing money each day due to this poor srvice. Two managers/supervisors namely, Sydwell and Jessica failed to provide me proper customer service.</p>