Poor service from Telkom

I requested to get a land line installed for ADSL about 2 months ago from Telkom. The lines were installed and they only installed a land line and had to merge to a DSL line. This took about a month.<br> <br> I then informed them that I wanted the DSL line transferred to a whole sale pool so I can use an external ISP provider. I called them again about 3 weeks later (today) to follow up for the second time. They promised me that someone would call me before 17:00 to confirm the transfer. I did not receive any feedback yet in this regard.<br> <br> To make things worse, Telkom is charging me for a DSL line that I could not use to date.