Poor service from Telkom

I am currently a subscriber to Telkom and have a top up line for which I monthly pay R199.00. Despite this, on 21st December 2015 heavy rains accompanied by both thunder and lightning stuck and destroyed the TV flat screen's mother board, two decoders and our telephone lines. Thanks that I consulted Multi-choice service centre in South Gate, JHB, I got help with the two decoders as well as the help I received from one of the accredited Multi-choice technicians on the TV flat screen. My remaining problem is with Telkom in the sense that since the destruction on 21st December 2015 of our telephone line I have approached the Telkom help-line / or call centre telephonically. What the call centre only managed to do was to give this reference Nos. Such as: 538CRZ281215 and 1281CZR110116 as well as the escalation Ref. No. 802 979. Apart from this I have been thrown from one pillar to post while the debit order continues without being worried to debit a deadline. This telephone is part of our security lines. Whenever I try to phone I either end up talking to Sindy Mbatha, Angezwa or Portia Zondo. I will therefore request Hell