poor service from telkom

I signed up fo a 2 year contract on a 2mb line on the 2nd of jan 2016 wich includes a modem but have not received it to date.furthermore my line is not in sync so i had to log a fault wich i did on the 10th of jan.its been 8 daysn nothing is being done.This is d message i received on the 10th of jan.Dear Customer, Fault 105CRK100116 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP.