Poor service from Telkom!

Reported a faulty line last week. Got given a reference number and was told a technician would be sent out in 72hours. I am still waiting! This is such an inconvenience as i cannot even follow up as my landline is not working and holding on for a call centre <br> agent from my cell phone is too expensive! Terrible service! <br> Here is the sms my daughter received who phoned them on my behalf on the 21 July 2015<br> Dear Customer, Fault 242CWZ210715 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS <br> <br> Regards<br> Mrs A Peters