Poor service from Telkom

My line went down on the 15.sept 2019 and I reported it a few days later a technician came and said it was a problem with the exchange cable they need to replace it another few days later they replaced the cable fixing everyone else's lines except myne so a few days passed and I phoned to find out what was going on and they explained the above and that they picked up that my line was still not working and they will send a technition to check, I have since phoned several times beeing nice even threatened them, send emails and still nothing has been done And to top it all I have been paying for a Fibre line for more than 6 months but still only have a ADSL line I won't recomend doing business with telkom at all