Poor Service from Telkom

Dear Telkom Management: I did an upgrade to a Broadband Wireless on 04/02/2020. Spoke to Nerash Kissor ref no. 446571. I informed him that I have a Landline with a sim card. Nerash did the order and informed me that the upgrade to Broadband wireless will be delivered with a LTE Router and sim card. I received the LTE Router on the 11/02/2020 and when I opened the package, there was NO sim card. I called Mohammed at 12pm, Adel at 15h10, Zibusiso and left a message for a Manager or Nerash to call me with regard to the sim card. I made numerous calls to 10213 and also spoke to Nontheko at 15h15 about my order, She was totally rude, unhelpful and put the phone down on me whilst I was still speaking. I also sent a number of emails to ***. 10213 advised to get a sim card from Telkom store. I went to Telkom store in Westwood Mall in Durban and spoke to Ryan. He said that a new sim card cannot be issued but a sim swap can be done. This will disable the old sim card. 10213 Thereafter advised to remove the old sim card from my handset and connect to the LTE Router and connect my old landline handset to the Router. On the 27/02/2020, I sent an email to *** to Cancel my Data Package. 10213 advised the email must be sent to cancellation department on *** which I did on the 27/02/2020. Today, I called 10213 and spoke to Sibusiso to cancel the data package. He advised he will assist with the migration(Ref no. ***8) from smartvoice wireless to Smartvoice 100 which was not done by the email sent on the 27/02/2020. To date, I have not received a call from Nerash or the Manager. I have been billed R743,00 for data package not connected. This is Totally Unacceptable Service. This shows the caliber of people that Telkom hires.