Poor service from Tekom insurance PHUMEZA JACOBS

Hi I bought Samsung phone s21 ultra from telkom canal walk, I also took an insurance as that was a premium phone. My phone was ******, went to Telkom store in canal walk where I bought the phone, they told me I need to deal with the insurance company myself.

Their insurance company told me the documents they need from me, I sent those documents. On 22 December, they sent an email asking me to access fee to the value of R2554, I paid that amount of money on the very same day. I sent an email the following day to a woman by the name of Phumeza Jacobs to ask her has she received my proof of payment, she never rep**** to my email, I sent another email to ask her has my eft cleared from their side, she still didn't respond to my emails. She called me this past Wednesday 4 Jan and asked me to send her the very same proof of payment I was asking her she received on 22 December 2022.

It's been a month now without a phone and there's no communication between me and the insurance company, the only time Phumeza will send me an email or call me is when she pretends she needs information from me. Now I am beginning to think this insurance is a ****. I called their call center today, I asked to speak to someone above this Phumeza I have been dealing with, I was told her superiors are in the meeting, asked to speak to Phumeza so she can tell me when I am getting my phone, she was also not available. If you are reading this review thinking about getting an insurance for your phone from Telkom, you must first pray you don't get the same service I am getting from them. This is the worse experience I ever had when dealing with an insurance company.