Poor service from technician

<p>Recently my DSL line went dead over night. I logged the fault with Telkom so investigate. One of the technicians came out to test the line but without much investigating, concluded that the falut was with my log in details from my service provider. He tested the line using the Telkom guest account which showed that there was an internet connection so the problem must be with my details (which have not changed since we first set up the router). After a call to my service provider, I was told that there was no line so they logged another fault. </p> <p> </p> <p>Telkom came out again and this time the new technician sorted it out in next to no time. He actually knew what he was doing or he just cared about the service to the customer. </p> <p> </p> <p>If the second technician had investigated the fault initially, then I would not have been without internet for nearly two weeks.</p>