POOR SERVICE FROM SUPERVISORS AT TELKOM

logged credit query with Nandipha(ref ********** 9) In June 2018 and told me I should just pay R1500+- for something I wasn't even using since I moved adsl lines in April. Fine I agreed to pay it in good faith.

I called in again and spoke to Sondisa (Ref ********** 345a + REF ********** 3 + ReF ********** ) in July because now I was billed again for R1400+- because apparently my phone line wasn't cancelled. He sent the mail to the supervisor on duty to assist with the credits(old one and new) Tomorrow its August 2018 and all my queries are all still open as in untouched. I was advised don't worry we'll contact you. No one contacted me.

Today I called in again and spoke to Wendy and told me my queries are still open and nothing has been done by any supervisors. I was told by Wendy Nzewuza she'll send a mail again. There's nothing she can do.

Yesterday 13 August 2018 I call in again and once again nothing has been done. The tickets are still open and nothing has been done. The consultant advises me again she will escalate to the supervisor to assist. I then simply refused to wait again for a supervisor to not call me.

I spoke to Zaida (Supervisor) who promised to call me back same business day...guess what the supervisor didn't call me or sms or mail me back. Doesn't the supervisors not care about their clients?

If there is anyone out there that cares about their clients please resolve this mess. This is ludicrous.