Poor Service from Social Media

My Initial reference number received from Telkom's Social Media / Complaints department is : SM123092<br> Once this took 4 weeks to resolve, I am now faced with a new problem in that I am paying for 10 meg line and only obtaining speeds of 7, I have escalated this with the above reference number and nobody is coming back to me and just stating the initial call was resolved. See my emails below.<br> Your Escalations department is also ignoring my emails... I am paying for a 10 meg line and only getting 7 megs.<br> <br> From: Dewald R Kraft <br> Sent: Friday, July 17, 2015 1:27 PM<br> To: [Email Removed]<br> Cc: [Email Removed]<br> Subject: FW: Hello Peter - SM123092 : ATTENTION COLLEEN<br> <br> Hi, I received a call now form a \031"number asking me if my query was resolved to my satisfaction"