Poor service from online chat agents and Social Media team

I was recently contacted by some marketing company who claim to be from Telkom looking to upgrade my contract prior to it expiring in the next two months. The number is ********** 110, so I decided to query this with Telkom directly to find out if they are legitimate. And its been 5 days of an absolute nightmare and appaling service from Telkom staff, I first contacted the Facebook social media page team, wh take long to respond, and when they do, they respond with a generic answer which doesnt help much, so I then called the Sales team on 10213 and it either goes unanswered or I get a recorded mesage that the times im calling are not within their operating hours, even when they are, so I then decide to go the online chat route and my word, was I in for a rollercoaster ride, I first chatted to Nokukhanya Mbesa(billings) who kept referring me to 10213, of which I requested she make a simple call, and then confirm with me, she did not do so, and eventually dropped the chat on 2018/02/17 around 11am, I then logged on again and this time spoke to Teresa (Sales), who also eventually dropped my call without helping me, and I logged on a 3rd time, and was met with Yogeshnie Naidoo (billings) whos attitude towards our chat was outright childish, unprofessional and also condescending, you need to see the screenshots I took to believe this one. I mean honestly its a simple question. IS THE COMPANY BUSY CALLING TELKOM CLIENTS TO NEGOTIATE CONTRACT UPGRADES AFFILIATED WITH TELKOM OR NOT, ARE THEY LEGIT? A simple question that no one has been able to answer, and if no one at Telkom knows, then where are they getting our personal account information and details? Telkom we want answers. And I also need those agents I chatted to on the online chat to be dealt with, you cannot have such employees providing such an appaling service to your clients. I will follow this up to the ends of the earth. I simply cannot stand bad service, we pay money for these services, no one should treat clients as though they are doing them a favour. Up your game.