Poor Service From N1 City Store Manager

Good day,

I have to say i am very disappointed in the service my mother received from Telkom Branch N1 City.

My mother, a pensioner who is in her 70's, wants to close their Telkom account as they are moving to new house. She went into the Telkom branch at N1 City to close the account.

The staff said she must close the account online, but my mother explained she does not have internet. Instead of helping my mother to close the account, the staff said she will have to ask someone else (family) with internet to close the account.

So my mother asked me, but Telom's website is confusing - one can log in to 2 different sites. After about 40 mins i found the correct way to close the account, but Telkom's website does a validation on account number which prohibits me from closing the account. I told my mother that i can't close the account online and that she will have to go to the Telkom Service centre at N1 City again for help.

Again the Telkom staff (the manager but I don't have his name, but his email is ********** ) refused to help and she was emotionally very upset. The branch manager told her i need to email them my problem which i did. But there was no response on my email. Now we are in the next month (May) which means my mother has to pay another month the Telkom account just because your staff was not willing to help.

I really don't understand why Telkom have a walk in store to assist people, yet when my mother come to the branch for help, Telkom told her to go and do it on the internet even after my mother told Telkom staff she does not have internet? I mean that really makes no sense? It defeats the purpose on an walk-in help service centre.

This is the kind of service Telkom provides the pensioners. To say least, it really shocking to see this level of service.

The account number is ********** 60001. Please assist in the matter.

Thanks, Werner