Poor service from Mtambo at Telkom Head Office

After many years of being a client of Telkom SA having had several contracts with them. My ex is having major issues with their billing system. her account Number : ***. She spoke to a lady Mtambo email address :*** who stated categorically that she must be emailed with the billing issue and she will sort it out. In my personal capacity I sent her 2 emails dated 25 and 26 July 2024. I am still awaiting a positive response which is not forthcoming. It is for this reason the staff at Telkom stores are so useless and unable to assist. This shows a fish rots from the head. Clearly not interested in assisting a client. The poorest service ever when companies are clamouring to keep their clients and not loose them to other operators.