Poor Service from Midrand Telkom Direct

Last of last month I went to the midrand telkom direct store to apply for a contract phone they told me that the phone I was looking for its out of stock,but I should leave my application form and particulars so they can process my request.until today no one has contact me to tell me what's happening with my request...when I call the sandton store since in midrand they don't pick up their phone,the lady in sandton told me that my application it hasn't been processed and that was last month.I'm disappointed by the midrand telkom direct store service,what makes it worse is that I've been a loyal customer for telkom..I've been using 8.ta since it was introduced in 2010 but I get this poor treatment and your mobile call centre its not helpful,bunch of people who get paid not helping their customers coz they forever don't know which department to direct you when you have a query they can't help you withm