POOR SERVICE FROM HYENAS CALLED TELKOM

Good afternoon,

I’ve been out of internet for about two weeks now whereas I’m paying for an uncapped internet access among other contracts such as my iPad & cellphones devices with internet bundles. It looks like the problem is with the tower that I connect to with Telkom routers as well my cell my cellphone bundles’ access. Whenever I phone Telkom customer services, they say my problem is being attended to by the technical department yet they keep extending the turnaround time from the next day to 3 working days then to another additional 72 hours without being given any reference number to my query until I demanded it yesterday (***).

I’m surprised by a number of issues in this matter such as:

(1) My signal (coverage is good) is very strong in my area (Umlazi, Durban, KwaZulu-Natal-Natal) and I’ve been having access to internet until the past 3 weeks however, the devices clearly report to me that there is no internet access (LTE internet),

(2) If I do a 5 minutes drive from my area I get good quality Telkom internet access (a clear sign that there is now a problem with the tower, but still to be confirmed by a technician, that I’ve been using for many years to connect to my routers),

(3) No one from Telkom bothers to contact me about the progress of my matter until I phone customers services again, yet they are clamming to be dealing with my matter,

(4) I’m up to date to my payments that they get through my bank debit orders,

(5) I doesn’t touch them that I cannot do my zoom lesson sessions for more than 2 weeks yet they are getting my payments every month for 2 to 3 year contracts,

(6) My kids are falling behind in their school homework,

(7) They are saying I’m still liable to pay for the remaining period of contract if I decide to cancel my contracts (and migrate to another ISP with the money I was paying them for nothing) particularly the uncapped internet as they are failing to deliver on our agreement. Surely that is ******* on their side.

In conclusion, I’m still weighing my options including legal action and reimbur*****t for the 2 to 3 weeks I’ve been without internet.