Poor Service from Canal Walk Branch

Dear Telkom,

On 28 th January 2018 I visited your Canal Walk Branch to cancel a landline service and order a new 20/2 fibre optic service, both with effect from 1st March. I dealt with an affable and likeable gentleman by the name of Shafiek Kahn. I gave the necessary notice period, both to yourselves and to my ADSL service provider. The ADSL service provider (Cybersmart) confirmed they had cancelled the service and placed the line back into the pool, and provided a reference number to me.

The fibre optic contract has been actioned, which I am grateful for, but the line cancellation has not been done. There is a disputed line rental amount of R199 which we refuse to pay. We have subsequently visited the same store on three separate occasions, each time receiving promises "the matter will be resolved speedily". To this day the disputed line rental amount has not been credited to my account.

Please action this immediately, and confirm the dispute has been resolved. Your sincerely,