POOR SERVICE FROM CALL CENTRE TO STORES

As of 9th October to date(02/11/2015) I have been trying to have my phone unsuspended with no joy. I have been speaking to consultants at the call centre who have no answers for me and have been pushing me through various departments. Each department is just as *********** as the other. I have also been regularly to the Telkom mobile store where I have not had assistance. The staff as well as the call centre agents have no clue about my problem and have not resolved the issue.This problem has continued for close to a month. I would really appreciate if someone with brains could assist me. This has been going on for too long and I'm really frustrated. I I cannot believe the service give by such a big company. The irony is I am now paying for data that is not being used. Basically I'm paying for no service.