poor service from call centre,store & courier

Wanted a new phone and due to not being able to go to the store, I decided to call the sales call centre. I couldn't go through for a week, ended up going to their website to get them to call me, which took a lifetime to get a response from them. Finally got help,my application went through and the phone was delivered on 17/11 /2015. The sales consultant said the sim will be activated on delivery which didn't happen, upon delivery I was given a 48 hrs timeline for the sim activation. This came and went, spoke to the delivery guy who kept giving different timelines, went to a telkom store at eastgate to get help and was told that there will be no help given as the phone wasn't brought at the store. Activation will be done in seven days time even though they have systems to do so, but it couldn't be done. The fact that there isn't synergy of systems and procesures is absurd,shows that customers don't come first and only their money is wanted. The inconsistant information, no sense of urgency to solve my query is spiting on my phone after all I did to solve this. Let's see if you will be able to get back to be on time and sort this out. Funny that I have 2 account with you.