Poor Service from Billing & Accounts at Telkom Mobile

Dear Peter,

I have encountered a problem with Telkom Mobile Poor Service.My Contract ended on the 17th January, and i was not intending to renew it.I called 180, and i was told to fill in the cancellation form and submit it.I submitted the form on the 6th Feb, and re-submitted it on the 26th March.The consultant informed me that if it will be cancelled within 24 hrs (After the 26th re-submission), and if it is not , then i can request an immediate cancellation.I received data and minutes on the 1st of April, and as i am typing this mail, i am held hostage by Telkom Mobile, cause i can't use my phone untill the minutes and data are reversed.

Please help, cause i believe that i have followed all the steps needed to cancel the contract, but still no Joy.

Regards,

Leburu Leburu