Poor service from @telkom

Logged a call on 07 February 2019, telephone line and WIFI. To date, they are not reconnected. I received a telephone call from Avesh who alleges is a technician dispatched by @Telkom, he never came, never answered my calls, texts. He called from a cellphone number ********** 190. I have never received any update from @telkom since I logged this call, but I have contacted the 10210 number daily and have received different answers (Bulk problem, maybe there's a problem with my line, maybe it's cable theft and and and). I even escalated the matter with a supervisor, who promised to update me on the issue, to date nothing. Now it's month end, i have bill for February to pay for services I did not recieve. This is frustrating