Poor service from all levels

Telkom has the worst service ever.. I upgraded my contract with them , took the Note 8 on the 10th of Feb 2018, asked the lady about insurance she told me that insurance no longer comes with the phone and that I needed to get my own insurance, she didn't provide me with any information as to how do I get my own insurance who do I call or where do I go, unfortunately on the 25th of Feb the phone was then ******, I then blocked the phone and reported the incident.

Told the manager what happened , she said it's not possible for the consultant to tell me that, because they have insurance in the store, she said she would investigate it, I asked her to even check the footage.

I had to keep calling her for feedback as to how her investigation went, I was then called by the sales lady and she denied all allegations , the manager didn't call me back, I then called her again, to find out if she checked the footage as my story still didn't change , she then said she will check the contract. I had to call her again, she said I signed the last page wich states I do not require insurance.

But we'll ofcause the screen is facing her way, n she said they do not provide insurance, why wouldn't she make me sign there?

I then requested to escalate the matter to the regional manager , who then said there's nothing he can do since I signed the part that said no insurance.

Firstly I was told insurance no longer comes with the phone that's what she told me, so why would she let me sign anywhere else but on that "no". So now because the consultant was lazy to provide me with insurance I now have to pay 24 months for a phone I no longer have.

As a loyal customer that I've been with telkom I feel this is the most disgusting service ever, from the consultant up to the regional manager and this matter still hasn't been escalated any further, it was just disregarded as nothing.

NB.. my mother also took a contract with them , she also had an issue with insurance, they told her they will give her a number to contact for insurance wich they didn't, and she had to go back to the store to request for it AGAIN.

Bt the manager told me "insurance is sold in the store", seemingly it's all a lie!