Poor service from agents and supervisors in charge

Good day,

19 December 2017 I bought LIT DATA since my ADSL line has been down since the 3rd of December and till to date technicians are being sent for repairs. So whilst watching dstv, showmax, YouTube etc instead of charging from the LIT data, my normal data depleted on both my simcards. I called 180 twice December and those agents made excuses instead of giving me solutions or a valid reason as to why it wasn't charging from the LIT. I let it slide thinking let me wait for my data to come through JANUARY 1ST then I will take it from there. On the 2nd of Jan my normal data was finished and I decided to call 180 and ask to speak to a manager instead so that my data would be refunded back I was told by Nhlanhla Dlamini that the supervisor would call me back as they were all currently busy. Till to date I have had no one call me back. I called again and spoke to Precious Radebe and opened a case with her and she told me turn around time is 72hrs but till today nobody has bothered to even call and explain what happened to my data. I even went to the Pavilion branch, they set a call back for the call center to call me back but nobody has bothered. As I am typing this I am left with 3gigs LIT DATA and it is not working, I can't stream any video whatsoever. I have been a loyal client of telkom for years but have never experienced such poor service. All I want is my DATA back if not at least send a technician to fix the ADSL line. Telkom service is deteriorating as the years go by and those agents at the call center all don't value their jobs because none of them ever want to assist, you call and they all tell you different stories for one problem.

Can somebody please call me or refund my 3gigs data back. The other simcard number is ********** 654.