POOR SERVICE FROM ACCOUNTS AND CALL CENTRE!

I have experienced continued poor customer service particularly from call centre agents. On more than one occasion I have found them to be unclear of processes and procedures of Telkom and as such incapable of explaining them to me, the customer. Also, they are never willing to find a solution. Twice now, I have had to request to speak to a manager in order to get a simple solution or clarification.. Surely, they should know that when they don't have an answer for me, they should take my details and connect me with someone who does.<br> <br> My current issue is with my account. I called last month to change my banking details. I was advised it's too late for April but my details will be changed for May. I was forced to make a manual payment as the debit order was still going to go ahead. This month my account was not debited and I'm told it's because of the previous month's back-out. I was not informed that my account has been handed over to collections. I am now forced into late payment over an amount that Telkom has received. And I'm told nobody knows when this collections agency will debit my account. This is unsatisfactory. Why must my record be tarnished at Telkom's whim?