CS
Candice S
1 reviews | Active since Sept 2017
04 Oct 2018, 12:29
Poor Service from a ******* Telkom; Near Impossible to Cancel
To Whom It May Concern
You would think that Telkom would be interested in maintaining a good customer service, but their only interest is to squeeze their customers of every penny they can get from us. We closed a land line account in Feb'18 and we are still getting bills. I am at the end of the line and would actually like to break off any relationship with them due to poor service , however I cannot even cancel my accounts with their online service which they boast. I hate this service provider, they are just another partnering body of a ******* system.
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Candice S's updateReviewer Update
10 Dec 2018, 11:03To Whom It May Concern
I am taking this opportunity to notify Telkom that I will be taking this issue to the National Consumer Commission. On the 16 February 2018, we issued the Consumer Request for Contract and Service Cancellation to Telkom by means of email, due to the death of my father who was the main customer for the service. We have since continued to be billed, when going in store we were advised that Telkom had changed their cancellation process to only accept online cancellations. I had been attempting for months since to do on online cancellation and have had issues with the site. Today after thousands of attempts I finally was able to confirm cancellation through your unreliable platform.
I am however disgusted by your lack of service and support to us, after years of loyalty. I demand to be contacted by an organizational representative, to clear the unwarranted bills . Furthermore I will be taking this case to the ombudsman, , so they will probably care more about protecting their interests rather than, good tax paying customers.
In the mean time based on your websites' locks, I have had to date the cancellation date for my service to Jan'19, as your site does not allow for cancellations to dates which have already passed. However I demand for the cancellation to be done immediately on all the incorrect bills to be dissolved at request of initial cancellation. I will be more than happy to provide proof of cancellation emails sent, otherwise I will be taking other steps to resolve through the ombudsman.
Regards
Sandra and Candice Springfield
References for Cancellation:
Ref 1: ********** 9
Ref 2: ********** 0
CS
Candice S's update10 Dec 2018, 11:03
Reviewer Update
To Whom It May Concern
I am taking this opportunity to notify Telkom that I will be taking this issue to the National Consumer Commission. On the 16 February 2018, we issued the Consumer Request for Contract and Service Cancellation to Telkom by means of email, due to the death of my father who was the main customer for the service. We have since continued to be billed, when going in store we were advised that Telkom had changed their cancellation process to only accept online cancellations. I had been attempting for months since to do on online cancellation and have had issues with the site. Today after thousands of attempts I finally was able to confirm cancellation through your unreliable platform.
I am however disgusted by your lack of service and support to us, after years of loyalty. I demand to be contacted by an organizational representative, to clear the unwarranted bills . Furthermore I will be taking this case to the ombudsman, , so they will probably care more about protecting their interests rather than, good tax paying customers.
In the mean time based on your websites' locks, I have had to date the cancellation date for my service to Jan'19, as your site does not allow for cancellations to dates which have already passed. However I demand for the cancellation to be done immediately on all the incorrect bills to be dissolved at request of initial cancellation. I will be more than happy to provide proof of cancellation emails sent, otherwise I will be taking other steps to resolve through the ombudsman.
Regards
Sandra and Candice Springfield
References for Cancellation:
Ref 1: ********** 9
Ref 2: ********** 0