Poor Service freom Telkom

Good Day,

Telkom failed to debit my bank account for August and September for reasons I don't know of. I wasn't informed of this, I found out when my account was suspended in the middle of the month without any phone calls or sms made to me informing me my account was in arrears. I have been struggling ever since to get answers from Telkom why they failed to debit my account and I had to pay now two months installment in the middle of the month for my account to be activated, which i couldn't. This has caused my business to stop functioning. And i just found out from Telkom they will charge me full price for this month even though my account was suspended on the 15th, so I have to pay 3 months installment on month end.

I consider my account suspension unfair because it is Telkom's fault my account was not debited on those months and I have to pay for a fault caused by Telkom.

I have tried many times and failed to get answers from Telkom. Pathetic service from Telkom.