Poor service for years, no communication, no other options with this monopoly in SA

<p>We are a business of 30 staff and growing. We have constant line faults, and we need to expand our infrastructure/service but service technicians and sales representatives seem impossible to get hold of. Communication at Telkom is shocking. Impossible to reach anyone, and they don't call us ever.</p> <p> </p> <p>1. Since moving to our current premises a few years ago we have constant voice and adsl problems. We have 4 lines. I log a fault on average every second month on one or other of the lines, but if one goes down our whole system is disrupted. We cannot run a business with service like this.</p> <p> </p> <p>2. Our business premises are expanding and we want to speak to a Telkom sales representative about new infrastructure and future service delivery. I have submited a request 3 times on online forms on the Telkom website over the last 2 months for a telkom business rep to call us, but nobody ever calls us.</p> <p> </p> <p>3. Our adsl line is currently sitting with a fault that was reported 5 days ago. No technician has yet appeared. This causes great losses to our business, and yet we still have to pay our full telkom bill despite 50% service. call 10217 and you wait on the line for hours. SMS system says a fault is already logged. We sit with poor service and get no feedback, and must still apy our full bill every month.</p>