Poor service for same fault

<p>On 16 Sep my line went dead, knocking out the ADSL too, which I rely on for my business. I immediately reported the fault (106CTK160916). When the Telkom technician spoke to me on 19 Sep he said the problem was 'at the exchange'. Then my line suddenly went dead again, same as before, less than 2 weeks later, on 29 Sep. I immediately reported the fault (541CTK290916) and was informed via sms that a technician was working on the problem. The next day, line still dead, I contacted Telkom twice telephonically. On both occasions the operator tried to contact the technician for an update but could not get hold of him. I was promised the technician would contact me before the end of the day. I've heard nothing, my line is still dead, and my business is on hold going into the weekend. It's unacceptable for the same fault to recur in as many weeks with such poor response times and communication to boot.</p>