Poor service for relocation of phone and adsl line

Logged a move on telkom's website twice without any response. Went ro the Klerksdorp store. Lady was not helpfull at all. Said she can't assist me if I've already done it via the internet. Then called 10210 from a family members phone because by then we've already moved. Had to spell the new address twice. Later someone called to confirm the 'old address'. Spelled the new address again two times. I started receiving sms's confirming the installation to the old address. I rep**** no to these as suggested with no response. On Friday, 29 May I received a call that the technician was send to the old address. I gave the new address AGAIN, and also the fact that it is only 3km from the old address. He said it could not be done. I am once again holding for the call centre for the last hour. The call has been cut off 3 times.