Poor service for new client

I went into Pavilion Telkom store to make application for a telephone line and ADSL. I received an sms that a technician would be sent out on the 20 October 2015 to install. I made the necessary arrangements in hopes that the technician would come through to install but that did not materialise. I phoned the call centre and I was promised that a technician would definitely be dispatched on 26 October 2015 as the technicians had to attend to underground works. I have made numerous follow ups in hopes that a technician would be dispatched by still to date no one has come out. I called the number *** and spoke to Tembisa to follow up but I was made false promises. I called this number again on the 28 October and spoke to a gentleman who promised to call me back but never did. <br> It is really disappointing that I am receiving such poor service from this provider. Are new customers not valued enough? This speaks volumes to prospective clients and the poor service rendered by Telkom!!!!!!