POOR SERVICE FOR NEW ADSL LINE

I placed an order last week 13 August 2018 telephonically for a new adsl line.All my details were taken including my financials.I was told this will take 7 working days.I called Weds 22 August 2018 (8th day) and Telkom was offline.I called yesterday to check up as I heard nothing and was told my order is awaiting to be completed.I was anxious and was assured by the call centre agent that my order has been placed and just needs to be concluded.I was told to follow up today.To my extreme frustration I was just told today that my order cannot be found on the system!There is no trace thereof!This makes no sense. I spent 45 minutes reordering.This is unacceptable.The line is for my elderly parents who urgently require the line.To be told 10 working days later that you need to replace the order which will again take 7 plus working days is frustrating.