POOR SERVICE FOR MY ACCOUNT QUERY

A consultant contacted me to take out a Wi-Fi- contract with Telkom and I did, the consultant did not explained to they sre doing an upgrade to my Wi-Fi contract and not a migrate. I contacted them on 04.07.2018 to query my account statement of the amount I have to pay. The call center consultant logged a call and gave me a reference number and since I am struggling to get answers from them. POOR SERVICE WITH IN COMPETENT SUPERVISORS.