1 reviews | Active since Sept 2010
Poor service for months
Good day,
My query is on behalf of my mom who is a pensioner and is struggling to get help from your representatives. She has been reporting her line not working for months now, when the technician arrives, they refer her back to the branch. She seems to be going backwards and forward and getting no joy. Please can someone look into this query, it's been ongoing for months now and nothing is resolved to date. Account holder is JM Ramajoana reachable on this number - ********** . If a technician is requested, please can you kindly send someone who knows what they are doing and will be patient enough to inform the client re. what is wrong with her telephone.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Thank you ditshwanel,
I have escalated the query to have it attended to. They should be in contact. If I receive any feedback I will advise as well.
Regards
Garreth
Telkom Social Media Team
Thank you ditshwanel,
I have escalated the query to have it attended to. They should be in contact. If I receive any feedback I will advise as well.
Regards
Garreth
Telkom Social Media Team
Me again. They tested and everything looks to be fine on our platforms. They have asked, if you have or could please try with a different instrument on the line just to ensure it is not the phone itself that is the problem.
Regards
Garreth
Telkom Social Media Team
Me again. They tested and everything looks to be fine on our platforms. They have asked, if you have or could please try with a different instrument on the line just to ensure it is not the phone itself that is the problem.
Regards
Garreth
Telkom Social Media Team