Poor service for fiber installation in a gated community from Telkom and their partner.

I called telkom gated community division on the 6th of January 2020 to have a fiber installation done. I was allocated a technician on the 5th of February ... you’re told via sms that openserve will be with you at some time during the day and you should consider the appointment an all day appointment. A technician came in, looked at my house and said the cable division needed to come and install the cable. I met a technician outside The following day he said he’d heard about my installation but hadn’t been issued instructions to do the installation. Eventually I had someone arrive on the 10th, they installed the cable, drilled the box into the house gave me the network box and a padded envelope which I was to give to Rodger who would be with me on the 11th. After repeated calls to telkom ever day, a technician arrived on Friday the 14th, he and his colleague looked at the site, and said it had been installed in the wrong place and there was nothing they could do and left. Telkom are unable to tell you when a technician will arrive, they are unable to communicate directly with their installation team, open serve, open serve don’t seem to log or allocate calls properly so telkom are always clueless to what is going on. Worst service ever, very, very disappointed. I still don’t have internet and no one has booked an appointment or called to say what is going on. The good news though, my call has been escalated. Again.