POOR SERVICE FOR A SIMPLE MOVE ORDER

I placed a move order with Telkom on the 26th February 2018. Telkom mentioned that it would take 7 to 14 Working days to verify and thereafter have their technicians come out to complete the order. Note: The landline number would also not be changing as the address is in the same postcode****erally about 300 metres down the road). To date Telkom still have not verified the address nor contacted me . I have made numerous phone calls and send emails to there escalations department with no reply or contact. The call centre cant help me accept for escalating the matter all the time. They keep mentioning they can't do anything as its in the hands of their technical department. This is really poor service and even outside there own timescales of service delivery. Here I am paying for line rental that I can't use and for an internet connection that I can't use through another supplier as the telkom landline has not been connected. This is unacceptable.