Poor Service for a Internet Company

My Telkom Internet was suspended on Sat 9th Oct. Phoned Telkom on Sunday twice ( 40min a time before getting answered) was cut off the first time. Second time lady informed me suspended was due to being 7 cents behind In my account. Phoned the billing section on the Monday was told my account was fine. Phoned Internet support section again was told suspended due to loadsheding and another section would be notified. Received a ref ***. A hour later. Phoned again Monday afternoon was told the same story still not rectified. My issue also is how does management track there staff working from home if you are not given any ref no, record if issue was resolved or not so staff don't have to do anything to prove fault was fixed or not. ! In total I have Phoned 5 times on hold for 30 min a time and only 1 ref from another section who you can't get hold of.