Poor Service

At around 09:25 (07/02/2021), I called the gated community number and was assisted by Tebogo Manaka. I would like to express my absolute dissatisfaction at the level of service I’ve received. My account was suspended- however I have went ahead and cleared the arrears and to date I am still without internet connectivity. I’m am constantly told the same story that, the payment hasn’t reflected in your accounts furthermore the system will automatically unsuspected my account when the funds reflect- Tebogo went on to further contradict herself by telling me that, she cannot send a request to the relevant department in order to get my account re-activated until such a time that, the funds reflect. (Which then, shows that someone can indeed reactivate my account with immediate effect and is not a matter that requires the computer systems to do so).

During our telephonic conversation, I requested the following from Tebogo (who was reluctant to provide me with): 1. Transfer my call to the reconnection department. 2. Provide email of reconnection department supervisor. 3. Connect me with her team leader.

Furthermore as per the Telkom protocols of handling telephonic disputes/ matters- I was not given an opportunity to rate the service of the call- Tebogo hung up without offering me to rate the call.