Poor service,faults not being fixed

Our ADSL line went down on the 17th November 2015, reported on the 18th November,fault reference 1028CRK181115. To this day our line has not been fixed. Called numerous times and keep getting different answers/dates a technician will be out. The fault has been escalated twice and still nothing. I have to keep phoning for feedback as you receive no communication from Telkom, it is like it is ok that someone is paying for a service they are not getting. Please can something be done now, I am losing my sense of humour.<br> <br> Thanks<br>