Poor service /fault cleared without attending to

My Telkom line /internet service line was reported twice in the last week and still not repaired .<br> The fault reported was cleared without any Technician attending to the problem. After calling the Telkom office on the 7th of Sep a technician did come out and confirmed that he was really busy and would come out and sort out the problem the next day 8th Sep no calls or response from Telkom. <br> I am currently paying for a service and don't receive a full benefit from what I am paying for .<br>