POOR SERVICE

Telkom sold me mobile wi-fi 2 and half years ago which expired Sept 2019, prior to expiry date i started receiving endless calls from Telkom trying to upgrade me or to retain me and I told them that i was not renewing and wanted to cancel. This irritating calls continued until May 2020 and I kept telling them the same thing that I DO NOT WANT ANYTHING THEY MUST CANCEL. A year later in Sept 2020 I received a call from NuDebt that i have been handed over to R1050 while i have been telling Telkom call centre to cancel this.

I went to Northriding store to report this and was told that a dispute was logged in August 2020 to credit and close this account an nothing was done. October 2020 I received another threatening call from Nudebt and i went back to the very same shop again and was asked to complete a form for cancellation which did not make sense. Sunday the 25th October I called your Retention and was through to Thembi Vilakazi who couldnt help me cause the "system" was down and i asked that the Manager call me , I was given assurance that Thulani Mokoena "Team leader" will call me back and he never did.

Today 27th October 2020, I received another sms from NU Debt that they are now listing a default judgement against my name while i have dispute. I called your call centre again and was through to NEO LETSIPA who forced me to confirm "Postal address" which i never had, I always use my physical address for everything since i DO NOT have a "postal address" and i had never had.

She started arguing with me and blatantly told me that she cannot proceed with this call since i cannot confirm POSTAL ADDRESS, which i have never supp**** meaning Telkom staff decided to put their own address without my consent which i want it to be also investigated.

I requested to speak to her manager and i have been on hold for 47mins