Poor service

When I first moved in 2017 I app**** to have my line moved, this took more than 4 months to occur.... I then app**** for fibre and contacted the applicable department to cancel ADSL, despite confirming that it has been cancelled they continued to charge me for the service I had to move again this year, I app**** on the 18th of January 2020 to have my line moved. After the first follow up on the 7th of February with regards to the progress, I found out that the order has been cancelled???? NOT by me A call was logged I followed up on the 13th and NOTHING was done A call was logged again and escalated; with a promise that I would receive a SMS by the end of the day, if I had not received a SMS at 15H00 I had to call back and follow up. Needless to say nothing was done I gave them the benefit and called back this morning nothing was done, am I going to have to wait another 4 months for the line??????