Poor service

Hi

I would like to make a complain pertaining my p20 phone. Firstly I had two p20 phones on contract under my name that later got redundant due to technical problem after being charged. When I took the phones to Telkom Worcester I was charged R2700 and R11 000 respectively at the phones had the same problem. Due to financial constraints, I took the one that costed R2700 for repairs and they promised to fixed the phone and that was 2 months ago before the lockdown. On the 5th of May I went to check on my phone and I was that they still waiting for a part in order to complete the repair. Then on May 13 I recieved a call from telkom Worcester branch stating that they have a recieved the part and that Wednesday 20th my phone would be available. I then went to the shop on the 25th since I was busy to go on the states date and was told the phone is not available and the consultant said he is not sure what is happening with the phone. Then they was the end of the story.

The reference is TRJ113523.

I would like to get an assistance in this regard as I am a student at UNISA and am using this phone to study. It also gives me a great displeasure knowing that am paying for a phone that am not using since February.